IT maintenance / IT management (ITSM) according to ITIL
Better safe than sorry – professional IT maintenance is a key success factor for modern businesses. Our certified IT technicians handle the complete maintenance, IT service, support, and proactive management of your entire IT infrastructure and systems. Through regular IT maintenance, proactive monitoring, structured processes, and ongoing updates, we ensure secure, stable, and high-performance IT operations – for servers, networks, hardware, software, and all IT systems. The result: modern IT management (ITSM), maximum security, optimized processes, fewer problems, and sustainable optimization of your IT infrastructure.
Services
Service Level Agreement (SLA) – Structured IT maintenance with clearly defined services
Our IT maintenance is based on clearly defined Service Level Agreements (SLAs). Performance, response times, maintenance tasks, support processes, and regular reviews are precisely defined. You benefit from:
- continuous monitoring of all IT systems
- regular maintenance & updates
- structured IT processes
- professional incident management
- transparent cost structure
Through the IT maintenance contract, companies receive a secure, stable and predictable IT solution for all systems, software and hardware.
IT Support & Remote Maintenance for Employees and Systems
- Computers & Devices
- Enterprise software
- Servers & Networks
- Operating Systems
- IT systems
Through proactive IT maintenance, rapid problem solving and ongoing monitoring, we ensure the smooth operation of your systems.
Support for your IT infrastructure & services
- Server systems
- Network & WLAN
- Hardware & Software
- Enterprise systems
- Databases
Additional services can be added flexibly – for growing companies with increasing demands.
Basic IT service – the core of every professional IT maintenance
- Proactive monitoring of all systems
- Regular updates & software upgrades
- Hardware check
- Maintenance & Patch Management
- Documentation & Management Processes
- Security Checks
This ensures your IT systems remain secure, stable, and efficient.
Incident & Problem Management – IT Maintenance to Prevent Outages
- early detection of problems
- fast troubleshooting
- sustainable problem solutions
- proactive error prevention
- stable IT systems in operation
- optimized processes
Through structured management, we minimize downtime and ensure smooth operation.
IT services for daily tasks
- User administration
- Software installations
- Backup & Data Recovery
- System optimisation
- Maintenance tasks
Fast service, transparent processes and reliable IT maintenance for your company.
Data security & continuity through IT maintenance
- proactive security monitoring
- regular backups
- System check
- Recovery processes
- Protection against data loss
Your IT systems remain secure and operational – even in the event of disruptions.
Performance & Scalability of your systems
- Server performance
- network performance
- memory
- Infrastructure capacities
This is how your systems grow with your business.
Supplier Management – Your IT Partner
- Hardware procurement
- Software licenses
- Maintenance contracts
- Service processes
Everything from a single source – efficient and transparent.
More information & services
More information about our flexible services and cost models.
Continue to our IT support – for you.
Everything you need to know about comprehensive service and competent support.
Pricing & Models for IT Maintenance
Flat-rate maintenance contract
As a top service provider, we provide you with a service-based maintenance contract (SLA). Regardless of the maintenance effort, you pay (similar to insurance) the regular fee defined in the contract. No matter what maintenance effort, whether support or complete outsourcing, whether automated (continuous) monitoring or manpower - the costs for operation can always be planned.
The IT maintenance contract includes:
- regular IT maintenance
- proactive monitoring
- Updates & Maintenance
- Support & Service
- Security & Optimization
Predictable costs for businesses of all sizes.
Hourly packages for flexible IT maintenance
You buy your hours in advance according to the service provider contract and use them as needed. For a very good cost-requirement coordination, maximum flexibility, transparency and the best planning. This is how you reach your goal - regardless of whether it is about services for software or hardware.
- optimal cost control
- flexible services
- clear accounting
- fast support
individual lessons
Individual hours are billed at a fixed hourly rate depending on the maintenance effort - for highly irregular or additional needs. Thanks to highly automated remote maintenance, many issues that are needed very quickly can be dealt with quickly.
Ideal for:
- supplementary maintenance
- short-term problems
- Remote Maintenance
- quick solutions
Unsure if you need IT maintenance?
Transparent IT maintenance costs
ITIL IT management (ITSM) at fixed prices or based on the hour – like insurance. Professional technicians guarantee the availability of your services. Malfunctions (incidents) in software or hardware are remedied - without increasing the monthly fixed costs. You are free to choose your scope of services. It can also be billed on an hourly basis. Managed Services – redefined. So that there are no disturbances in the first place.
Our IT maintenance services in Austria offer:
- Fixed prices or hourly rates
- professional technicians
- secure systems
- stable infrastructure
- optimized operation
Advantages of our IT maintenance
ITIL support that is impressive: Our management offers many advantages. Our certified technicians work on your flexibly designed service packages according to the ITIL standard. You have full cost control through fixed budgets and high transparency through reporting, ticketing and clearly defined communication channels (your own service hotline). 1st, 2nd, and 3rd level support comes from a service provider.
✔ Proactive maintenance & monitoring
✔ Maximum security for data & systems
✔ Structured IT processes
✔ Certified technicians
✔ Reliable IT partner
✔ Optimized infrastructure
✔ Stable business systems
Supported technologies in IT maintenance
Storage
IT maintenance (ITSM according to ITIL) for NetApp, IBM, DELL SAN storage (networks), flash, cloud infrastructures, hybrid flash/HDD systems): these are manufacturer-independent managed services of the next generation.
virtualization
IT Maintenance / ITSM for Citrix XenServer, Microsoft HyperV, VMware ESXi, Linux KVM
Relational Database & NoSQL Database
ITIL Management / IT Maintenance for Microsoft SQL Server, Oracle, Postgre SQL, MySQL, IBM DB2, SQLite, mongoDB, CouchDB, Apache HBase, cassandra
Mail & Instant Messaging
Professional IT maintenance: Microsoft Exchange, Share Point, Lync; So that problems do not arise in the first place.
Linux & Windows Server
Professional IT maintenance for Red Hat Linux, Debian, Cento OS, Ubuntu, SUSE, Windows Server
CRM, CMS, DMS
The IT service (ITSM according to ITIL) includes software such as CRM (Customer Relationship Management), CMS (Content Management System) and DMS (Document Management System).
Firewalls, routers, switches
Our technicians will help you with different firewalls, like the CISCO ASA with Firepower. At the same time, this includes the support of all common routers and switches, such as e.g Brocade. We use the best technology (software & hardware) to protect your computer.
WLAN infrastructure
Our technology implements and takes over the network maintenance for your WLAN infrastructure. So that your computers are permanently stable and well connected. Because time is money.
Antivirus & Antispam
Our service management (ITSM) offers support and the use of state-of-the-art firewalls and anti-spam software. For more data security.
backup services
Data security is central for companies. Therefore, our technicians set up backup systems and maintain existing ones, such as Veeam Backup & Replication. These are next-generation managed services.
How much does your IT maintenance cost?
The costs depend on:
- Number of systems
- Infrastructure
- Software & Hardware
- Scope of services
- Your company's requirements
Contact us for a customized IT maintenance analysis:
Tel: 43 1 8698400
Email: office@iphos.com
Company
A strong international company - for the best IT solutions. Iphos IT Solutions offers its customers a full service in the areas of EDV / IT / ITSM, software development & web. – Faster, more cost-efficient & more competent.
IT infrastructure
As a holistic & sustainable service provider, we offer top IT solutions for maintenance, consulting, networks, Exchange, Linux & Windows servers and much more
Software Development
State-of-the-art software development from Vienna: as a sustainable & holistic IT company, we work on your best individual solution in the areas of application development, mobile software development, interface development & database development.
Web development
Web development rethought: We develop intranets & extranets, websites, e-commerce, online tariff calculators, newsletter systems & offer classic services such as SEO, SEM, etc. So that your business runs better.
Iphos IT Solutions GmbH
office@iphos.com
Khekgasse 35, 1230 Vienna, Austria
