Service Level Agreement (SLA / SLAs) from the IT service provider
As an experienced IT service provider and supplier of professional IT services, we offer tailored Service Level Agreements (SLAs) for companies of all sizes. Our flexible service levels are based on clearly defined agreements between customer and provider and guarantee the highest quality, performance, availability, and security. Our SLAs are optimally aligned with modern IT infrastructures, cloud computing, software systems, and business requirements – transparent, measurable, and high-performing.
Services
IT SLAs for many application areas
Individual service packages for SLAs
- IT Support & Service Desk
- Cloud & Computing Services
- Automatic monitoring & performance metrics
- Incident & Problem Management
- Network & Security Services
- Data system monitoring
- Supplier and Provider Management
This results in an agreement with clear levels, measurable performance and verifiable quality.
Fixed availability & guaranteed performance
Personal Service Desk & Customer Support
✔ Personal contact person
✔ Dedicated hotline
✔ Ticket system
✔ Email support
✔ Clearly defined support levels
From 1st level support to 3rd level system specialists – your customer is the focus.
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Clearly defined SLA levels
Our Service Level Agreements include:
*Different service levels
*defined escalation processes
*defined milestones
*Clear agreements between supplier and company
Whether outsourcing, cloud operations or classic IT management – we design SLAs that fit your business exactly.
Transparent service level reporting
Monthly reporting including:
*Key performance indicators
*Availability values
*Performance metrics
*Service evaluations
This allows customers to maintain an overview of quality, performance, and compliance with all agreements at all times.
Quality, flexibility & clear definition of the agreement
IT service management according to best practice
Our Service Level Agreements are based on international standards such as those of IBM and modern ITIL processes.
This means:
✔ structured services
✔ clearly defined agreements
✔ continuous optimization
✔ Maximum customer satisfaction
Flexible cost models & scalable services
Each agreement is individually tailored to your company. Whether cloud computing, network services, or software support – you only pay for the services you actually need.
Service level agreement with quality
As a professional IT service provider, we offer high-performance SLAs with clear rules, measurable performance and maximum security.
Tel: 43 1 8698400
Email: office@iphos.com
Corporate
A strong international company - for the best IT solutions. Iphos IT Solutions offers its customers a full service in the areas of EDV / IT / ITSM, software development & web. – Faster, more cost-efficient & more competent.
IT infrastructure
As a holistic & sustainable service provider, we offer top IT solutions for maintenance, consulting, networks, Exchange, Linux & Windows servers and much more
Software Development
State-of-the-art software development from Vienna: as a sustainable & holistic IT company, we work on your best individual solution in the areas of application development, mobile software development, interface development & database development.
Web development
Web development rethought: We develop intranets & extranets, websites, e-commerce, online tariff calculators, newsletter systems & offer classic services such as SEO, SEM, etc. So that your business runs better.
Iphos IT Solutions GmbH
office@iphos.com
Khekgasse 35, 1230 Vienna, Austria
