Stability, security, and automation for your network

Incident Management & Troubleshooting

In the event of incidents, our NOC technicians react immediately:

• Rapid analysis and prioritization
• Automated or manual countermeasures
• Escalation according to defined processes
• Documentation and tracking

Goal: To fix problems before users notice them.

Proactive maintenance & performance optimization

Our operations teams ensure stable IT operations through:

• Regular updates and patches
• Configuration changes and optimizations
• Capacity and performance management
• Ensuring high availability across the entire network

NOC & Security – clear demarcation, close cooperation

A NOC focuses on the availability, performance, and stability of systems and networks. A SOC (Security Operations Center), on the other hand, focuses specifically on security, threats, and attacks. Our approach:

• Central monitoring of firewalls, IDS and antivirus
• Identification of critical vulnerabilities
• (Partially) automated responses to security incidents
• Close integration of NOC and SOC, if required

This ensures your network remains efficient and secure.

Automation in the NOC with Ansible

Ansible is a key component of our NOC strategy. As an agentless automation tool, it enables efficient, reproducible, and secure network and system operations. Ansible in the Network Operations Center:

• Network automation: Configuration of network devices from different manufacturers via specialized modules
• Event-Driven Ansible: Automated incident response, including remediation and notifications.
• Central NOC dashboard (Ansible Tower / AWX): Overview of hosts, inventories, jobs and system states
• Configuration consistency & compliance: Detection and correction of configuration drift
• Deployment & Operation: Installation and management of all NOC software using playbooks.

Linux system maintenance – stable, secure, highly available

Our Linux system maintenance is fully integrated into the NOC and covers all common distributions. The goal is stable, secure, and high-performance operation of your server environments. Linux maintenance services at the NOC include:

• Proactive monitoring: CPU, RAM, disk I/O, network traffic
• Patch and update management: security updates, kernel patches, optional live patching to reduce downtime
• System integrity & security: File system checks (fsck), hardened configurations, ransomware protection
• Process and resource management: Identification of faulty or blocking processes
• Distribution expertise: Tailored maintenance depending on the Linux OS

Support for existing NOCs

If required, our NOC technicians can take over and maintain existing NOCs:

• Acquisition of existing NOCs
• IT check to improve security and availability
• Updates and upgrades of existing software and hardware
• Ongoing operation of existing NOCs