Service Desk/Help Desk
As a service desk professional, we offer top IT service desk & helpdesk (IT support) for your business. A modular service catalog and contract stand for consistent economic, organizational and technical optimization. For better performance at lower costs.
Services
Faster support with remote maintenance
Automated monitoring
Knowledge Management
Service Requests: First to Third Level Support
Incidents & Problems
Continuity: Backups & Data Recovery
Modular service desk / helpdesk contract
Our modular service desk contract offers you a perfectly tailored service portfolio. For better solutions at lower costs.
SLA, hourly packages or single hour
You can choose between complete SLAs (Service Level Agreement), hourly packages or individual hours for your support.
Guaranteed helpdesk response times
We offer the best service desk solution. This includes contractually guaranteed response times of up to 24/7.
Own helpdesk hotline
As a customer, you receive your own service desk hotline with an individual telephone number. Because good support is very important to us.
Own service desk supervisor
After signing an IT service desk contract, you will be assigned your personal supervisor who knows your system and your requirements inside out.
Own ticketing system
You get access to our ticketing system. Fault reports can be sent to this via e-mail, so you are constantly informed about the current status and historical traceability is guaranteed at all times.
Best IT Service Desk for numerous business applications
Cloud Service Desk
It doesn't matter whether it's hardware and software with high requirements, organizational aspects or IT security: we'll provide you with the best Cloud Services available and offer a direct service desk connection. The service employees know your system and know how to take care of it. Certainly.
software management
Our helpdesk knows no borders. Software & related questions are a matter of course for us.
ServerSupport
Website creation
Our web design department feels at home in the Website Helpdesk, because we maintain the websites of large companies and SMEs.
Exchange server support
We service yours Exchange Server. For inquiries you can contact our helpdesk directly. So that your business runs.
Windows server support
We design, implement, maintain and extend your Server & Client Systems, with comprehensive expertise and as support – for you.
Linux server maintenance
No problem for ours Service desk pros, be it Red hat, Debian, Ubuntu, SUSE or Cento OS, with our support waiting time becomes a foreign word.
database service
Databases are the basis of an intact company, depending on which one database system you use. To ensure that they also perform their function smoothly, we provide you with our best customer service from A to Z.
IT service desk
The IT infrastructure is a critical business component. That's why we offer automated service and a state-of-the-art service desk that responds quickly to requests. Because if necessary, not too much time should elapse.
Managed IT Services
Outsourcing made easy: we manage yours IT services. You quickly get in touch with our helpdesk staff and we take care of your IT inquiries and fault reports, for example through remote maintenance, at unbeatable speed.
PC / computer management
Our service desk efficiently takes care of first level support in your business. This also includes all direct end user topics related to the PC or computer.
Printer support and maintenance
Is your printer a critical hub in your business? Then put on our support I stuff Printer support and service. Because a traffic jam should be kept as short as possible.
Network Service Desk
We build network infrastructures - and offer a correspondingly good service. Because with well-founded technical know-how, problems and fault reports in the company can be processed more easily.
Internet and WiFi support
So that your company is always and quickly connected, we offer the best Advisory in setting up, maintaining and supporting your Internet connection.
laptop service
It doesn't matter whether it's a PC, notebook, tablet, smartphone or the entire IT system, we don't just offer solution-oriented solutions consulting activities and Repair, but also ensure that your device simply works permanently.
Procedure according to standards
Iphos IT-Solutions stands for standards such as ITIL (IT Infrastructure Library) and ITSM (IT Service Management). You can be sure of that.
Multiple levels of performance
We combine several levels of performance. We can support your IT directly. If your business is technology-oriented, we also support your customers with our modern IT support system. So that everything is taken care of.
Technology-based for more performance
We rely on the latest software and monitoring and customer contact systems, such as ticketing or automatic monitoring systems. Incidents in your IT are solved many times faster and more cost-effectively.
Transparency and performance overview
Thanks to automatic recording and performance reports, management bottlenecks can be avoided. And your business is running.
Costs for your service desk / helpdesk
As a sustainable company, we pay attention to your needs
and your requirements. Contact us without obligation
for an initial consultation on our services and costs.
Tel: 43 1 8698400
Email: office@iphos.com
Corporate
A strong international company - for the best IT solutions. Iphos IT Solutions offers its customers a full service in the areas of EDV / IT / ITSM, software development & web. – Faster, more cost-efficient & more competent.
IT infrastructure
As a holistic & sustainable service provider, we offer top IT solutions for maintenance, consulting, networks, Exchange, Linux & Windows servers and much more
Software Development
State-of-the-art software development from Vienna: as a sustainable & holistic IT company, we work on your best individual solution in the areas of application development, mobile software development, interface development & database development.
Web development
Web development rethought: We develop intranets & extranets, websites, e-commerce, online tariff calculators, newsletter systems & offer classic services such as SEO, SEM, etc. So that your business runs better.
Iphos IT Solutions GmbH
office@iphos.com
Khekgasse 35, 1230 Vienna, Austria
