trackit - Ticket system based on Zammad
with trackit, the top ticket system / helpdesk software, you always have an overview of your customer communication. Regardless of whether it is a new customer or support request - by connecting all your communication channels (e-mail, web forms, Telegram, chat...) you will find all requests in one central place. You assign new tickets to those responsible, use them to handle communication with customers and internal employees and thus always keep an eye on all current inquiries.
The ideal package for starters with the basic functions of a top ticket system.
€14,90/month/agent
Maximum 40 agents
50MB attachments + 30GB storage space
No commitment periods
Included services
additional bookable services
Consultation (included)
We advise you comprehensively on the possibilities of our Zammad-based helpdesk software and ticket system for your organization. tracksit is highly flexible and suitable for use in small companies as well as large corporations.
There are no additional costs for you.
Installation (included)
Our experts ensure a comprehensive service. This includes installing trackit based on Zammad, as well as the complete implementation and maintenance of the managed service.
This service is included in the monthly price. There are no additional costs for you.
integration (included)
The integration of trackit based on Zammad in your IT infrastructure is an essential building block and enables the smooth functioning of your managed services.
There are no additional costs for you during the initial integration.
updates (included)
We set your trackit based on Zammad Upgrades & Updates around. Simple, hassle-free and fast. Because a helpdesk software should always be up to date.
This service is included in the monthly price. There are no additional costs for you.
Features (included)
trackit based on Zammad includes many features such as: flexible text modules, macros, multilingualism, ticket history, triggers & automations, multilingualism, mentions, ticket monitoring, individual user roles and individual ticket objects
Our IT experts are constantly programming add-ons, new functions, features, interfaces and components for our managed service trackit based on Zammad. You are always up to date and meet all the requirements of modern helpdesk management and customer service. Very easily.
Training
In order for you and your employees to use trackit based on Zammad, we offer feature training from our experts. Training courses can be held online or on site, for small as well as large groups and in German, English and Bulgarian.
Individual development / interface development
Our software developers program and optimize the helpdesk software trackit based on Zammad specifically for use in your company - whether for customer service, human resources, project management, ITSM or more. This includes suitable interfaces, apps and plugins.
The ideal package for starters with the basic functions of a top ticket system.
€14,90/month/agent
Maximum 40 agents
50MB attachments + 30GB storage space
No commitment periods
Included services
additional bookable services
The premium package of the ticket system includes all the services of the silver package and more.
€23,90/month/agent
Unlimited Agents
70MB attachments + 55GB storage space
No commitment periods
Included services
additional bookable services
The ideal choice for special requirements. Put together your individual package.
nV€/month/agent
Unlimited Agents
Storage space by arrangement
No commitment periods
Included services
additional bookable services
trackit based on Zammad Cover variants freely selectable and migrateable at any time!
Cloud
Let your ticket system solution run securely in the cloud of a certified EU hoster. With this implementation variant, you do not need any additional hardware.
virtual machine
trackit based on Zammad is set up as a virtual machine in your own IT infrastructure. We take care of the updates and the smooth operation of your helpdesk software.
On Prem
Your ticket system trackit based on Zammad is set up on a server of your own IT infrastructure on site. We take care of the updates and the smooth operation of your helpdesk software.
appliance
The ticket system trackit based on Zammad runs on Zammad appliances provided and maintained by us in your own IT infrastructure.
Zammad in your company
integration of your programs
The REST API makes it possible to quickly and easily integrate programs into your Zammad ticket system. This is how trackit based on Zammad also real-time information on all channels and processes.
Flexible text modules
Zammad means customer service with comfort: With the help of flexible text modules, customer inquiries can be processed more efficiently. In this way, you can quickly create answers using keyboard shortcuts that you have defined yourself.
Individual lists & overviews
Create individual overviews and reports in Zammad - especially for your different teams. Number, names, columns, properties and permissions can be defined by the administrator.
Mobile application
In addition to the desktop application, Zammad also offers a display specially adapted for mobile devices. The responsive design of your helpdesk software makes it possible to handle tickets while on the go. The result is increased productivity with the best customer service.
security and integration
Zammad offers numerous security and integration settings. For fast yet secure authentication! Various password guidelines and device logging are also supported to enable you to work securely and reliably with your ticket system at all times.
Knowledge Base
The Zammad Knowledge Base offers you a place where you can centrally store the knowledge you have collected about your company and your business processes. With images and videos, you can create helpful step-by-step instructions in your helpdesk system. This guarantees the best customer service.
User and rights management
trackit based on Zammad offers you central user and rights management using our secure LDAP integration. See who belongs to your helpdesk at any time and automatically assign roles and thus permissions.
domain choice
Choose the internet address on which your Zammad ticketing system runs freely. The e-mail address for the automatic e-mail notifications can also be adapted to your domain.
GDPR
trackit based on Zammad is GDPR compliant. In this way, you can easily comply with the necessary data protection guidelines. This not only creates legal certainty, but also trust in your company when it comes to customer service.
Branding
A recognizable corporate identity is particularly important in customer communication. We brand your online helpdesk tool with your corporate colors and logo.
End User Support
This additional service includes IT support services with its own hotline, help e-mail and guaranteed response times.
LDAP & AD connection
Connect your LDAP / AD and your company's user login data will be transferred to the system.
Training
If required, we would be happy to offer training for you and your employees. Our experts will show you the functions of track online or on siteit based on Zammad closer, whether for large or small groups. Training courses can be held in German, English or Bulgarian.
additional developments
Our software developers program and optimize the helpdesk software trackit based on Zammad for use in your company - whether in customer service, human resources, project management, ITSM or more. This includes, for example, interface integration and program developments via the trackit API (Import/Export).
Track nowit based on use Zammad!
The unique advantages of our managed services
Everything on demand
Business processes are available on demand. You order & change, we deliver - immediately. Long waiting and downtimes caused by your IT are therefore history.
Various COVER VARIANTS
Our applications run where you want them to. Either in the cloud, on appliances provided by us or directly on your own IT infrastructure. If you later decide on a different hosting option, the entire system can be easily migrated and put back into operation immediately.
Choose, switch on and off services
Choose exactly the managed services that your company needs. Should this change in the future, you can easily switch services and functions on or off. With this new flexibility you are always on the winning side.
Your IT infrastructure – a new concept
Your employees work encrypted online via a web browser with our software, which makes entire business processes available to you via managed services (e.g. e-mail, Office, CRM, website, newsletter, accounting, and much more). The expensive, error-prone and maintenance-intensive IT infrastructure in your company is therefore no longer necessary. Our system provides you with a cost-efficient IT infrastructure that adapts to your needs.
Rent entire business processes
We provide you with software & managed services online, which you rent cost-effectively. Your employees work encrypted online with the software via a web browser. If required, further functions are therefore immediately available and ready to go. High individual investments in IT and long waiting times when introducing new business processes are a thing of the past.
High level of automation
Thanks to high efficiency and automation, our managed services offer you services at a very good price that otherwise only large corporations can afford.
Best performance - very good price
With our managed services, you get a system that only large companies can afford with the scope of services (software, automatic backups, firewalls, antivirus protection, dynamic scaling, etc.) - and at an amazingly good price.
Big Savings
Expensive acquisitions, such as your own server, storage, network hard drives and high ongoing IT costs, such as maintenance and updates or software installations, are largely eliminated. Even incidents that can threaten the existence of smaller companies in an emergency are a thing of the past.
GDPR compliant & high security
Our server locations are in Austria and Germany. Because data security is important to us. Our managed services offer you the best GDPR compliance, security - with a secure architecture, firewalls, virus protection, automated backups and a very high uptime. Guaranteed.
Any questions?
Contact us, briefly describe your ideas and one of our employees will carry out an initial consultation and presentation of the product with you. Request your completely non-binding consultation now!
Tel: 43 1 8698400
Email: office@iphos.com
Now offer for trackit catch up with Silver
The ideal package for starters with the basic functions of the ticketing system at a basic price of €79/month. – Of course it can be expanded at any time. Choose your desired extensions below.
Now offer for trackit fetch gold
The Gold Package includes all the services of the Silver Package and more at a base price of €149/month. – Of course it can be expanded at any time. Choose your desired extensions below.
Now offer for trackit get custom
The ideal choice for special requirements. Put together your individual package.
Corporate
A strong international company - for the best IT solutions. Iphos IT Solutions offers its customers a full service in the areas of EDV / IT / ITSM, software development & web. – Faster, more cost-efficient & more competent.
IT infrastructure
As a holistic & sustainable service provider, we offer top IT solutions for maintenance, consulting, networks, Exchange, Linux & Windows servers and much more
Software Development
State-of-the-art software development from Vienna: as a sustainable & holistic IT company, we work on your best individual solution in the areas of application development, mobile software development, interface development & database development.
Web development
Web development rethought: We develop intranets & extranets, websites, e-commerce, online tariff calculators, newsletter systems & offer classic services such as SEO, SEM, etc. So that your business runs better.
Iphos IT Solutions GmbH
office@iphos.com
Khekgasse 35, 1230 Vienna, Austria
