Local IT Field Support Services in Vienna, Austria

We offer reliable and comprehensive local IT field support services in Vienna, Austria.  No matter where your company is located, we provide expert IT support for branch offices and act as a trusted local partner for all things IT. Our highly experienced technicians, extensive skill sets, and flexible pricing options make us the ideal choice for your managed field support requirements. 


Scalability and Flexibility

Adapt to changing business demands effortlessly with our scalable and flexible IT field support services. We provide the resources and expertise to accommodate your evolving requirements, whether it’s expanding your operations, integrating new technologies, or supporting sudden growth.

SLA – Service Level Agreements

Ensure seamless IT operations and receive prompt support through our customized Service Level Agreements (SLAs). We define clear commitments to guarantee the availability, response times, and resolution of IT issues, tailored to your specific needs.

IT Service Continuity

Minimize downtime and maintain business continuity with our proactive IT service continuity solutions. Our technicians identify potential risks, develop robust backup and disaster recovery strategies, and implement measures to safeguard your critical systems and data.

Monitoring & Event Management

Stay on top of your IT infrastructure and IT Services with our monitoring and event management services. We continuously monitor your systems, identify potential issues early on, and take proactive actions to prevent failures.

Updating & Patching

Keep your systems up to date and well-protected against security vulnerabilities with our updating and patching service. We make sure that your software and operating systems are regularly updated to ensure best performance, security, and compatibility.

Incident Management

Rely on our effective incident management process to quickly respond to IT problems and incidents and minimize their impact on your operations. Our technicians are available 24/7 and work skillfully to resolve disruptions as fast as possible.

IT Support

Receive comprehensive IT support from our skilled team. We provide end-user assistance, resolve IT issues, answer questions, and offer training to ensure your employees can work efficiently.

IT Infrastructure Planning & Implementation

Our dedicated team of experts excels in designing, deploying, and maintaining robust IT systems tailored to your specific needs. We provide proactive maintenance and monitoring services to ensure its ongoing reliability and efficiency. We combine our technical expertise with a customer-centric approach to deliver tailored solutions that align with your business goals.

Procurement & Supplier Management

Streamline the procurement process for your IT resources with our assistance. We help you find the best suppliers and select and procure hardware and software to ensure you receive the right solutions for your business requirements.

Empowering Your Business with Local IT Field Support Expertise

Advantages of Choosing Our Local IT Field Support Services

Our commitment to delivering seamless IT solutions extends beyond geographic boundaries, making us the ideal choice for international companies seeking reliable support in this region.

Localized IT Expertise with Global Reach

No matter where your company is based in the world, we understand the importance of providing tailored IT support that addresses your local needs in Vienna and throughout Austria. Our team of skilled IT technicians combines in-depth knowledge of the local IT landscape with a global perspective, ensuring that your IT infrastructure receives the highest level of care and attention.

Efficient IT Support for International Operations

As an international business, your operations in Vienna require swift and efficient IT support. Our dedicated team is well-equipped to handle a wide range of IT tasks, from installation and configuration to troubleshooting and maintenance. We proactively monitor and manage your IT systems, ensuring smooth operations and minimal disruptions, no matter where your headquarters or clients are located around the globe.

Seamless Collaboration and Communication

Communication is key when it come to IT support, especially when dealing with international clients and teams. Our technicians are fluent in both English and German, facilitating clear and effective communication with your staff and stakeholders. We make sure that your IT needs are understood, addressed, and resolved promptly, regardless of your location or time zone.

Working with Iphos IT Solutions has been a game-changer for our international IT operations. Their local IT field support expertise in Vienna has allowed us to provide exceptional service to our global clients without the need for an in-house IT team. Their technicians are highly skilled, responsive, and have consistently delivered outstanding results.

S. V.


Local IT Field Support Pricing Structure

Choose from our flexible pricing options that suit your budget and needs

All-Inclusive Maintenance Contract

Enjoy the benefits of a service-based maintenance contract (SLA) with a regular predefined fee, regardless of the maintenance workload. This comprehensive option covers everything from support and outsourcing to automated monitoring, ensuring predictable operating costs.

Contract with Hourly Packages

Pre-purchase hours according to your requirements and utilize them as needed. This cost-effective approach offers maximum flexibility, transparency, and efficient cost-to-demand alignment for both software and hardware services.

Pay-As-You-Go Hourly Rates

For irregular or supplementary support needs, we provide fixed hourly rates based on the maintenance workload. Leveraging highly automated remote assistance, urgent requests can be quickly addressed.

Technologies and Managed IT Services Supported

End-User Device Support

Our comprehensive IT services extend to providing support for a wide range of end-user devices, including desktop computers, laptops, tablets, and smartphones. Whether you’re using Android or iOS devices, our skilled technicians are proficient in resolving issues, optimizing performance, and ensuring seamless integration with your IT environment. We also offer support for peripheral devices such as printers, scanners, and multifunctional devices, enabling efficient and hassle-free usage.

MS365 and Cloud Services

Our highly trained technicians offer assistance with cloud-based solutions like Microsoft365, including migration, management, and optimizing cloud infrastructure for enhanced efficiency. We also offer MS365 Backup solutions to keep your data safe.

Relational Databases & NoSQL Databases

Our expertise ensures the smooth operation and performance optimization of wide range of relational databases and NoSQL databases. We support Microsoft SQL Server, Oracle, Postgre SQL, MySQL, IBM DB2, SQLite, as well as NoSQL databases such as MongoDB, CouchDB, Apache HBase, and Cassandra. 

Mail & Instant Messaging

We provide professional IT maintenance services for Microsoft Exchange, SharePoint, and Lync, ensuring the uninterrupted operation of your mail and instant messaging systems. Our proactive approach helps prevent issues before they impact your communication and collaboration workflows.


Our local IT field support services also cover virtualization solutions such as Citrix XenServer, Microsoft Hyper-V, VMware ESXi, and Linux KVM. Thus we ensure the smooth operation and management of your virtualized IT environments, maximizing efficiency and resource utilization.


With our vendor-independent managed services, we provide IT maintenance and ITSM (following ITIL principles) for storage systems including NetApp, IBM, DELL SAN Storage (networks), flash storage, cloud infrastructures, and hybrid flash/HDD systems. For optimal performance, scalability, and data availability.

Backup Services

Data security is paramount for businesses, which is why we offer comprehensive backup services. Our technicians set up backup systems and provide ongoing support for existing solutions like Veeam Backup & Replication. With our next-generation managed backup services, your critical data remains secure and protected. Special backup plans for your Microsoft 365 solution are available as well.

End-User Device Provisioning and Onboarding

In addition to device support, we specialize in end-user device provisioning and onboarding processes. Our team assists with the seamless onboarding of new employees, ensuring that devices are provisioned, customized, and tailored to individual requirements. We handle the setup, configuration, and deployment of devices, ensuring they are fully optimized for each employee’s needs. From device allocation to user-specific customization, we streamline the process, allowing your staff to be productive from day one.

Software Integration

Our IT service management (ITSM) covers essential software solutions like CRM (Customer Relationship Management), CMS (Content Management System), and DMS (Document Management System). We ensure the efficient deployment, management, and maintenance of these critical business applications to streamline operations and improve productivity.

Firewalls, Routers, Switches

Our expert technicians are well-versed in a variety of firewalls, including OPNsense and CISCO ASA Firepower, providing comprehensive support for your network security. We also offer management and maintenance services for popular routers and switches, such as Brocade. By leveraging best-in-class software and hardware solutions, we ensure robust protection for your network infrastructure.

Wireless LAN Infrastructure

Our technicians excel in configuring and optimizing network infrastructure to ensure seamless connectivity and secure data transmission. With their expertise in the implementation and maintenance of wireless LAN infrastructures, we guarantee reliable wireless networking throughout your organization. Count on us to deliver seamless connectivity, stability, and robust wireless performance for your IT infrastructure.

Data Security

Our local IT field support services also include implementing robust security measures, including antivirus, firewalls, and data encryption, to safeguard sensitive information.

Windows & Linux Servers

We also support a wide range of server environments to ensure smooth operations and efficient performance, including Red Hat Linux, Debian, Cento OS, Ubuntu, SUSE, Windows Server.

Contact Us

Contact us today to learn more about our range of local IT field support services or to discuss your specific requirements. Our team of experts is ready to provide you with tailor-made solutions that meet your IT support needs in Vienna, Austria.

Tel: +43 1 8698400
Email: office@iphos.com


Ein starkes internationales Unternehmen – für die besten IT Lösungen. Iphos IT Solutions bietet seinen Kunden einen Full Service in den Bereichen EDV / IT / ITSM, Softwareentwicklung & Web. – Schneller, kosteneffizienter & kompetenter.


Als ganzheitlicher & nachhaltiger Dienstleister bieten wir top EDV Lösungen für Wartung, Consulting, Netzwerke, Exchange-, Linux- & Windows Server, u.v.m.


State-of-the-Art Softwareentwicklung aus Wien: wir arbeiten als nachhaltige & ganzheitliche IT Firma an Ihrer besten individuellen Lösung in den Bereichen Applikationsentwicklung, mobile Softwareentwicklung, Interfaceentwicklung & Datenbankentwicklung.


Webentwicklung neu gedacht: Wir entwickeln Intranets & Extranets, Websites, E-Commerce, Online-Tarifrechner, Newsletter-Systeme & bieten klassische Dienstleistungen wie SEO, SEM, etc. Damit Ihr Business besser läuft.

Iphos IT Solutions GmbH

Khekgasse 35, 1230 Wien, Österreich